We specialise in providing hosting services for design and development agencies.
We've been doing this kind of work since the day we were formed in 1996.
It remains a very central part of what we do, and who we do that for.
REFER + you refer clients to us. When we bring them on to contract together, we make an out-payment or a monthly payment to your company.
BUILD + you own your end client relationship entirely. We charge your company at a lower than retail rate, and you bill your client in whatever format suits you.
GENERAL you contact us as and when you need to, for client requirements. Tibus is solid, technical and approachable. We have time for you and we pick up the phone when you ring us.
It would be great if all our clients could create a brief or specification that doesn't change. And it would be amazing if they understood from Day 1 the need to marry functionality with design patterns and with the need to think about server infrastructure. But that isn't how life works in a client / Agency situation. A client's needs change. And together we must respond.
Our Agency partners need flexibility and they need a team that understands what their client is really trying to achieve. They need a partner they can trust. One that won't let them down in client meetings and one that is reliable all the time, not just when they are in the initial sales process and everyone is new to one another.
We provide technical certainty and we provide deep but realistic advice on how best our development partner should set up their production environments technically. How they can best establish a release process that works, but is flexible to meet the changing needs of that frenetic last few weeks of the pre-go live period.
Agency development teams are almost always stretched. They are rarely IT security specialists. They are almost always concerned about the security wrapper around their code bases. And about the way that best practice for IT security seems to change every work. They welcome decent steer on data and information governance, given whatever is put in place needs to be workable and still completely secure.
We know that our Agency partners rarely have the type of maintenance budget that their projects require. Because client budgets are precious. So they really value a proactive posture from us and the way we manage the platform when the new application has been released and is into its ongoing life. Meeting client needs around data flows and VPNs and IP addresses and sub-nets is what we do.
Good developers know that their application performance is almost never purely based on code elegance. They know that it is based on the operating system in play. It is based on database dependencies. It is based on existing 'legacy' code. It involved 3rd party application look-ups. It is based on where the client's users are located and what they need to do when on their clients sites. It needs smart firewall rules and it needs APIs thought through. It needs thought of not as an application created in a studio, but as a tool that will be used by people.
The Agencies we work with value an approach based on trust and real one-to-one engineer collaboration. With teams that seek their language, work with them when they need to pool resources and most importably, work together when things aren't as easy as everyone expected them to be. Diagnosing and solving technical problems as a single client team. We know that even the largest design and development agencies can feel exposed at times and that is where Tibus will be alongside you at every step.
That's why some of our Agency partners have been working with Tibus since 1997. Why our business serves the needs of creative and technical development Agencies in all manner of niches and sectors.
We understand how it really works. We understand that what Agencies really need is simple, reliable professional input from their hosting partner. We make hosting partnership work for our mutual clients.
Every Agency is different, so we have a range of approaches that you can choose from.
And in every case we know it is all about trust. That is the trust in us, and the trust that your client has in you.
We are friendly and approachable. And we are knowledgable. Hosting, security, content delivery and system performance is what we do all day, every single day.
Our team is mature. We are professional and calm, even when things are difficult or when small issues suddenly become P1 issues for our mutual client.
We work together. We work discreetly with our Agency and development partners. No 'chucking it over the wall', no hiding behind overly-simple metrics or monitoring results.
Our teams analyse. We help our Agency partners understand where things can be made better. Where performance bottlenecks have occurred. Where easy wins can be scored.
We manage change. We dont prevent change because change is always required, and sometimes it's urgent. And when change creates adverse impact, we act together.
Quality stuff. All our partner platforms are built on the very best of Dell premium grade VxRail hardware. We deploy on VMWare and accommodate all major Operating Systems.
We are CMS-agnostic. We dont preach or push either our clients or our Agency partners down a technical channel that wont work. We make your choices work.
Sizing hosting requirements is done collaboratively. We are not greedy, we will never over-specfiy. We take the long view because our Agency partners are so important to us.
We will always make sure your application or site works. Not in theory. Not in only-lab -conditions. For real in production. We know what is needed to make it work.
No hiding behind voicemail. No endless email loops. No OOO replies when the client is getting frantic. We are available. We when music needs to be faced, we face that music together.
Honesty and integrity matters to us in Tibus. We make mistakes, we get things wrong. But we admit our errors and we make those better. No false blame: never, ever.
We deeply understand IT Security. We have ISO 27001 and we regularly complete the technical elements in FSQS, for our Agency partners. No learning on the job.
We work closely. The best outcomes happen when senior people in a dev agency work with the senior people in Tibus. Direct, first-name 1-1 conversations to make things and to fix things.
24x7 Support for your Agency teams. This is not outsourced - it is all delivered by our own Tibus engineers on staff. We are quick to respond.
Detailed service monitoring is included. Of all the applications you've made for your client. And if desired, we'll send the alerts directly to your chosen system or team.
We'll bid with you. Our guys will actually write technical and operation responses for your bids and your tenders. If you aren't successful, we wont be successful - so we do this for you.
We will join your client meetings. As your associate, as Tibus engineers or as de facto members of your team. Always, professional and knowledgeable and mature.
Teams don't form, they are made. And that includes the team of Tibus and your Agency. We'll work together formally - and informally too over lunch or drinks.
Reasonable revenue streams. You can build these up from their work with Tibus. Generally relatively small in comparison to your core business, but always quite welcome.
We work with everyone. From large DevOps houses to design freelancers. Creative agencies and niche technical application developers shops. Our partners are varied.
We offer the same or similar tools as AWS, Azure and GCS. Whatever your preferred workflow and CICD release process, we can accommodate that to your specification.
