Our Tibus REFER + program is for our tech service management, SI and support partners that want to benefit from the network and connectivity requirements they generate.
In most cases the arrangement is simple - our partner contacts us with each new potential requirement and introduces us to the end client as their trusted partner. We work together to get the end client set-up.
We then reward that partner in the form of a monthly payment or a one-off referral fee. The partner is able to review our mutual client list through a portal at any time.
Following us engaging with the client, we work hand-in-glove with our partner. To the client it feels like a single delivery team. To our partner friends, we feel like an extension of their operations team.
There is no set-up charge and there is no minimum volume / minimum spend requirements - we know that isn't how life works out there.
We do not need long-term commitments but we do insist on quite strict SLAs. The work we will do together is valuable to everyone involved.
We are friendly and approachable. And we are knowledgable. Connectivity, hosting, security, content delivery and system performance is what we do all day, every single day.
We have an arrange of payment options. These allow our partners to manage cash-flow sensibly. We understand that cash matters, especially when we are serving larger clients.
Our team is mature. We are professional and calm, even when things are difficult or when small issues suddenly become P1 issues for our mutual client.
We work together. We work discreetly with our partners. No 'chucking it over the wall', no hiding behind overly-simple metrics or monitoring results.
Our teams analyse. We help our partners understand where things can be made better. Where performance bottlenecks have occurred. Where easy wins can be scored.
We manage change. We dont prevent change because change is always required, and sometimes it's urgent. And when change creates adverse impact, we act together.
We plan collaboratively. network and connectivity requirements are designed with you. We are not greedy, we will never over-specfiy. We take the long view because our partners are so important to us.
No hiding behind voicemail. No endless email loops. No OOO replies when the client is getting frantic. We are available. We when music needs to be faced, we face that music together.
Honesty and integrity matters to us in Tibus. We make mistakes, we get things wrong. But we admit our errors and we make those better. No false blame: never, ever.
We deeply understand IT Security. We have ISO 27001 and we regularly complete the technical elements in FSQS, for our partners. No learning on the job.
We communicate directly. The best outcomes happen when senior people in our partner team work with the senior people in Tibus. Direct, first-name 1-1 conversations to make things and to fix things.
24x7 Support for your team. This is not outsourced - it is all delivered by our own Tibus engineers on staff. We are quick to respond.
We bid with you. Our guys will actually write technical and operation responses for your bids and your tenders. If you aren't successful, we wont be successful - so we do this for you.
We will join your client meetings. That's as your associate, as Tibus engineers or as de facto members of your team. Always, professional and knowledgeable and mature.
Teams don't form, they are made. And that includes the team of Tibus and your company. We'll work together formally - and informally too over lunch or drinks.
You can build up reasonable revenue streams. Our partners can generate these from their work with Tibus. Generally relatively small in comparison to your core business, but always quite welcome.
We work with everyone. From independent break / fix support providers to large systems integrators and cloud connectors, EPOS, BMS, HVAC and LAN hardware providers. We work with large operators and smaller regional providers. Our partners are varied.
