We work with partners extensively. Some provide IT support and user management solutions for businesses. Some run web design and app developers. All have a need for Domain Name solutions and a personal, approachable level of support.
REFER + you refer clients to us. When we bring them on to contract together, we make an out-payment or a monthly payment to your company.
BUILD + you own your end client relationship entirely. We charge your company at a lower than retail rate, and you bill your client in whatever format suits you.
GENERAL you contact us as and when you need to, for client requirements. Tibus is solid, technical and approachable. We have time for you and we pick up the phone when you ring us.
Every company is different, so we have a range of approaches that you can choose from.
And in every case we know it is all about trust. That is the trust in us, and the trust that your client has in you.
We are friendly and approachable. And we are knowledgable. Domain Names, Connectivity, hosting, security, content delivery and system performance is what we do all day, every single day.
We have an arrange of payment options. These allow our partners to manage cash-flow sensibly. We understand that cash matters, especially when we are serving larger clients.
Our team is mature. We are professional and calm, even when things are difficult or when small issues suddenly become P1 issues for our mutual client.
We work together. We work discreetly with our partners. No 'chucking it over the wall', no hiding behind overly-simple metrics or monitoring results.
Our teams analyse. We help our partners understand where things can be made better. Where performance bottlenecks have occurred. Where easy wins can be scored.
We manage change. We dont prevent change because change is always required, and sometimes it's urgent. And when change creates adverse impact, we act together.
We plan collaboratively. Domain and DNS requirements are designed with you. We are not greedy, we will never over-specfiy. We take the long view because our partners are so important to us.
No hiding behind voicemail. No endless email loops. No OOO replies when the client is getting frantic. We are available. We when music needs to be faced, we face that music together.
Honesty and integrity matters to us in Tibus. We make mistakes, we get things wrong. But we admit our errors and we make those better. No false blame: never, ever.
We deeply understand IT Security. We have ISO 27001 and we regularly complete the technical elements in FSQS, for our partners. No learning on the job.
We communicate directly. The best outcomes happen when senior people in our partner team work with the senior people in Tibus. Direct, first-name 1-1 conversations to make things and to fix things.
24x7 Support for your team. This is not outsourced - it is all delivered by our own Tibus engineers on staff. We are quick to respond.
We bid with you. Our guys will actually write technical and operation responses for your bids and your tenders. If you aren't successful, we wont be successful - so we do this for you.
We will join your client meetings. That's as your associate, as Tibus engineers or as de facto members of your team. Always, professional and knowledgeable and mature.
Teams don't form, they are made. And that includes the team of Tibus and your company. We'll work together formally - and informally too over lunch or drinks.
You can build up reasonable revenue streams. Our partners can generate these from their work with Tibus. Generally relatively small in comparison to your core business, but always quite welcome.
We work with everyone. From independent break / fix support providers to large systems integrators. We work with large operators and smaller regional providers. Our partners are varied.
