Privacy Policy
Your privacy is extremely important to us. So we
collect and use the very minimum we need to.
Our policy on privacy is below.
Your privacy is extremely important to us. So we
collect and use the very minimum we need to.
Our policy on privacy is below.
This Privacy Policy explains how we collect, use, share, disclose or otherwise process personal information we hold about you.
"We" are The Internet Business Ltd (t/a Tibus). We will collect, use, share and disclose or otherwise process your personal information in line with this Policy.
We collect information about you when you provide it to us; for example, when you fill out our online forms, call or enquire about our products and services. We may record phone calls or customer enquiries via online chat for quality, training and management purposes. We collect information about you in face-to-face meetings and might record that in hard copy format, for example your contact details.
We also collect information automatically when you interact with our websites or use our apps. We may also collect information from cookies placed on your device. See the section on Cookies for more information about our use of cookies. With your consent, we may also collect the specific location of your device or request access to data from other applications to provide certain services you have requested.
If you log in to our websites or online services through a third party site, such as Facebook, that site may pass information to us, such as user ID, name associated with the ID, email address and location, plus other information permitted under the privacy policy for that website. Our websites and apps may also return information about you to that social networking site regarding your log in, such as which websites and apps you visit and your use of the social media services on those websites and apps.
If you log in with or connect to your account using social media (Facebook, Twitter, etc), the social media service’s use of the shared information will be governed by their privacy policy. If you do not want your personal information shared in this way, please do not connect your social media service account with your Tibus account, and do not participate in social sharing on our websites or apps.
If you correspond with any of our websites, or interact with other customers or our staff, for example by using polls, comments, text messages, video, email, phone, or by post, we may display this content indefinitely in any relevant context, subject to our editorial judgement and your rights as set out in this Policy. This may be anonymised in the case of testimonials or customer service conversations.
Any information about yourself or others that you post on our social media pages, on platforms like Twitter, Facebook and other chat rooms, blogs and forums, will be viewed by other people (including search engines), over whom we have no control. You are responsible for the information you choose to post or otherwise make available in such public areas, and you acknowledge that this may be collected and used by third parties.
If you use third party payment providers, such as PayPal, to pay for or receive payment from us that site may pass information to us including your name, email address, billing or other address, phone number (if applicable), date of sign-up, the number of payments you have received from verified PayPal users, whether you have been verified to have control of a bank account and any other information you agree they can share.
We may also obtain online and offline information about you from other organisations, such as consumer insight providers, that have your permission or where there is a legitimate interest in sharing your personal information with us or companies like us. We may combine this with information we collect in accordance with this Policy.
Other organisations that provide products and services to you may also share information with us. For example, they may notify us when you move home or when the payment card you used with us is renewed or replaced, so that we can keep your information accurate and up to date. This also helps ensure that you do not lose access to our products and services.
All organisations need a legal reason to use your personal information. If they don't have one, they can't use it. There are a number of legal grounds that enable data processing. Below are the most relevant grounds you should be aware of.
With your consent
There are some activities where we process personal information with your consent. For example, where we want to send you marketing messages by email, we would ask your permission first and you could opt-out at any time. However, if you opt-out or withdraw consent, we may not be able to provide the product or service you have requested.
To enter into and fulfil a contract
We also process your personal information in order to fulfil a contract we have with you. For example, we would use your information to provide you with access to your services or other products you have signed up for.
For a legitimate interest
We may use your information where there is a legitimate reason to do so. For example, we may use your information where it would help achieve our business objectives or to facilitate a benefit to you or someone else.
We only rely on legitimate interests if the reason for using your information is fair and lawful. Where we want to rely on legitimate interests as a legal basis, we will carry out a balancing test between our legitimate interests and your privacy rights.
Our legitimate interests in processing personal data include:
to support individual and societal rights to receive information;
to develop, deliver and maintain relevant and engaging products services;
to build a clearer understanding of who our users are in order to better serve them;
to carry on the business of a commercial organisation; and
to demonstrate that we provide services and products to agreed industry standards.
To comply with legal obligations
There may be situations where we need to use your information to comply with legal and regulatory obligations or defend claims.
In the table below we have listed the main reasons we process your information and the legal bases that are available to us. The specific legal basis we use will depend on the activity the information is used for. Please keep in mind that while we will rely on one legal basis, if that is no longer available to us, we may be able to rely on another.
Purposes of processing(why we use your information) |
Lawful basis for the use of your information |
| To provide products and services, improve your experience and manage our relationship with you | Consent, Fulfil a Contract, Legitimate Interest, Legal Obligation |
| To personalise content and offers | Consent, Fulfil a Contract, Legitimate Interest |
| To send you direct marketing | Consent, Legitimate Interest |
| To send you product-related and similar product and services communications | Fulfil a Contract, Legitimate Interest |
| To conduct market research and perform analytics | Consent, Legitimate Interest |
| To match data and gain user insights | Consent, Legitimate Interest |
| To detect ad blockers | Fulfil a Contract, Legitimate Interest, Legal Obligation |
| To allow third party advertising | Consent, Performance of a Contract, Legitimate Interest |
| To provide co-branded services and features | Consent, Performance of a Contract, Legitimate Interest |
| To disclose your information as permitted or required by law | Consent, Performance of a Contract, Legal Obligation |
| To ensure our services are used appropriately | Legitimate Interest, Legal Obligation |
| As part of the sale of our business | Consent, Legitimate Interest, Legal Obligation |
| To take payments, check your identity and conduct credit checks | Consent, Performance of a Contract, Legitimate Interest, Legal Obligation |
| To share between News UK group companies for analysis, audience insights, business efficiencies, content personalisation and to deliver relevant advertising | Legitimate Interest |
| To share between News Corp affiliates for analytics and analysis about customer interaction with products and services, content personalisation, and to deliver relevant advertising | Legitimate Interest |
| To ensure that our products and services conform to agreed industry standard standards | Legitimate Interest |
To provide products and services and improve experience
We will use your information to provide you with products and services you have asked for and to manage our relationship with you.
We may use your information to monitor, improve and protect our products, content, services and websites, both online and offline. We may also provide you with help and support where we believe it is required. For example, if you have provided your contact information, we may contact you when a checkout journey is not completed.
To personalise content and offers
We sometimes make assumptions about your interests based on the way you interact with our products and services and the information we hold about you.
Knowing these preferences also allows us to understand the products and services our customers like, letting us focus our efforts on developing those areas. We may also use this information to make decisions about what direct marketing to show you.
"Do Not Track” browser settings
If you choose to turn on Do Not Track setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug-in providers, and other web services you encounter while browsing to request that they stop tracking your activity. Currently our websites and apps are not always designed to respond to “Do Not Track” signals.
To send you direct marketing
Where we have your permission or a legitimate interest, we may send you direct marketing. This may include communications by post, telephone, email, messages to your mobile devices, through social media (such as Facebook, Instagram and Twitter) and on our website, or on other websites, as you browse the internet. The communications may contain information about our products, services, events and offers. We may also send you information, offers and promotions from our commercial customers and partners where you have given your consent.
You will be able to opt-out of direct marketing by following the instructions in the communication.
To send you information about similar products and services
We will send you information, exclusive offers and promotions about similar products and services to those that you have already engaged with or purchased, where you have indicated that you are happy to receive them.
You will always be able to opt-out of these, either in the communications themselves.
To send you product-related communications
As part of the products and services you have with us, you are entitled to receive newsletters, bulletins, and other “in-life” communications that relate to those products and services, including triggered emails, such as updates you make.
You will be told about the types of communications you will receive when you sign up and you will be able to unsubscribe at any time. However, if you do, you may not get the most out of the products and services you have signed up to.
Service messages
We may send you service messages by email, SMS, social media, post, or other channels, containing important information about changes to our service or your account. These communications are a fundamental part of our products and services. For example, we may contact you to validate your payment details or to tell you about changes to the product or service.
To conduct market research and perform analytics
We may use your information to conduct market research to improve the services we offer and to develop new products and services. You will be able to opt-out of receiving market research surveys by following the instructions in the communication.
You may also be asked if you would like to join our audience panels to help us improve our products and services. We value your participation and you will always have the choice to opt-out of these panels.
To detect ad blockers
When you visit our sites we may check (using cookies, code, script or other technical means) to see if you have an ad blocker installed on your device or if your internet browser settings allow adverts or not.
If we detect that your device or internet browser is using an ad blocker, we may ask you to “whitelist”, trust or pause blocking adverts while you visit our websites or apps. You can do this easily in your browser settings or within the ad blocker itself. If you continue to use an ad blocker this may have an impact on the content you are able to see on our website or apps.
Information about your use of ad blockers may be stored or associated with your device (including through the use of cookies) to re-insert advertisements on our websites and to understand how our customers use ad blockers. The advertisements that are re-inserted may include those from ad blockers’ “whitelists” or that promote our own products and services.
To allow third party advertising
In some instances targeted advertising may be displayed on our websites and apps by third parties using our platforms. These third party adverts may collect and use your personal information, which is outside of our control. This targeting may be caused by cookies already in place on your device. More general information on cookies can be found in the Cookies section of this Policy.
To provide co-branded services and features
We may offer co-branded services or features, such as competitions or other promotions, together with a third party and may share the information you provide with that third party where we have your consent. These co-branded services may be hosted by us or by the third party. In these instances the third party may also be a data controller for your information. In this case, the third party’s use of your information will be governed by their privacy policy, which you should always read.
To disclose your information as permitted by law
Your information may be disclosed where we are permitted by law to do so, for example where we get police requests or regulatory inquiries. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.
To ensure our services are used appropriately
If you post or send offensive or objectionable content, or otherwise engage in disruptive behaviour anywhere on or to any of our websites or apps, we may use your information to stop such behaviour. This may involve informing and responding to relevant third parties such as law enforcement agencies about the content and your behaviour.
As part of the sale of our business
If we sell part or all of our business, customer information may be one of the transferred business assets. If this happens, your information may be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners of the business for the purposes set out in this Policy and to ensure continuity of your selected services.
To take payments, check your identity and conduct credit checks
Customer information will be used to take payment for products and services and may be used to verify credit details related to this payment. Permission to do so is implicit in providing financial details to process payment. Direct debit or continuous payment authority information, including card details, may be retained in accordance with our regulatory requirements, by us or our payment processors for ease of renewal of services. Additionally, we may receive updated payment details from your bank or payment provider from time to time, which we will use to ensure that your details are kept up to date and to allow us to take future payments.
If you apply for credit, then to help us to make credit decisions about you, prevent fraud, check your identity and prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file whether or not your application succeeds. We may also disclose details of how you conduct your account to such agencies. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated for fraud prevention, money laundering prevention and occasionally for tracing debtors.
To ensure that our products and services conform to agreed industry standards
We may share your information with auditors for the purposes of verifying that we comply with relevant standards. For example, we may ask third party auditors to assess our compliance with information security and Privacy by Design best practice. This may require them to access your information in our systems.
Linked services
Our services may be linked to websites and apps operated by third party companies, and may carry advertisements or offer content developed and maintained by unaffiliated companies. We are not responsible for the privacy practices of these companies, and once you leave a Tibus site you should check the applicable privacy policy of the other service.
Sharing between News Corp companies
Tibus is part of the News Corporation (“News Corp”) group of companies and as such, we may share your information with News Corp companies for use in accordance with this Policy.
Sharing with News Corp Affiliates
Tibus is part of the News Corporation (“News Corp”) group of companies and as such, we may rely on our legitimate interests as an organisation that operates an advertising funded business model, to share your information with News Corp and its affiliates to:
We will only share your information with our News Corp affiliates where we have a compelling legitimate interest. A balancing test will be completed to ensure that your privacy rights are fully considered and preserved in accordance with applicable laws.
If you would like to opt-out, you can email [email protected] but please bear in mind that opting-out will relate to any future sharing and not to information already shared. For more information about how to exercise your rights, please see the section on Access & Control. Opting-out may also mean you do not receive the best experience across News Corp products, services and websites.
Where your information is used for advertising purposes, you will be provided with information about how it is used and be able to control what information is used and how, as well as with which affiliates it is shared.
These affiliates may be located inside or outside of the UK and the EEA, including the United States of America. We will have appropriate agreements in place to ensure they protect your information in accordance with our legal obligations.
Sharing with Commercial Partners
We may disclose your personal information to third parties for their direct marketing purposes where we have told you about this and you have given permission or there is a legitimate interest to do so.
We may share your personal information with our partners who operate products and services using our brands where you use these services. We will only share your information where we have an appropriate agreement in place with the partner. The information we share will be used in accordance with our partner's privacy policy, which you should read when you sign up with the partner.
These partners will also pass us the information they collect about you, including your usage and interaction with those products and services, which we will use in accordance with this Policy.
Disclosure to our processors
We may pass your information to our processors – companies that we use to provide services on our behalf. These processors can only use your information in accordance with our instructions and for no other purpose.
Data transfers
When you complete our registration forms or use our services, we may transfer your information to our group companies and processors outside the UK and EEA to countries that may not have data protection rules that provide the same level of protection. However, we only transfer your information where there are appropriate measures and controls in place. If you would like to receive a copy of the applicable data transfer safeguards used when your information is transferred outside the UK and the EEA to non-adequate countries, please contact us at [email protected].
Updating your information
Please ensure you update your personal information or tell us if it changes or is inaccurate. Please email our Customer Services team at [email protected].
Controlling direct marketing
You can change your mind about receiving direct marketing or other communications you receive from us, such as bulletins and other information about your chosen products and services by contacting us using the details below or by following the unsubscribe instructions in the relevant communication.
Withdrawing consent for processing
Where we may rely on your consent to process personal information, you have the right to withdraw that consent at any time. Please contact us at [email protected] with details of your request. In some instances we may still have an alternative legal basis to continue to process that personal information and we will inform you of that. If you do withdraw consent we may not be able to provide the product or service you have requested.
Other rights
You can ask us to correct any inaccuracies in your personal information. In some circumstances you may be able to ask us to transfer information you have provided to us to another organisation. Similarly, you may be able to transfer your information from another organisation to us, but you should check with us first if this is possible.
You may also have the right to object, erase, or restrict our processing of your information – for example, where we process personal data because this is in our legitimate interests, you may object to this. We will need to carefully consider your request, as there may be circumstances which require us, or allow us, to continue processing your data.
To exercise any of these rights, please contact us at [email protected]. These rights may be restricted by law, for example we may not be able to provide a copy of your data where the data we hold is also the data of a third party and it is not reasonable to disclose this information.
If you have a comment, concern or suggestion, please contact us at [email protected]. If you have a complaint and we cannot resolve the matter, you have the right to complain to the Information Commissioner’s Office in the UK https://ico.org.uk/ or the Data Protection Commissioner in the Republic of Ireland https://www.dataprotection.ie/docs/Home/4.htm. Alternatively you may contact the data protection regulator responsible for your country or region.
We will retain your information for as long as necessary for the uses set out in this Policy, or while there is a legitimate reason for doing so. If you ask us to delete your information before that time, we may not be able to do so due to technical, legal, regulatory or contractual constraints. For example, we would need to retain your name and contact details for suppression purposes if you do not want to receive direct marketing from us.
If you ask for your account to be closed, we will do this as soon as is reasonably possible subject to any applicable terms and conditions relating to the account. Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed and to resolve disputes.